Siebel Systems, Inc. () was an American software company principally engaged in the design, development, marketing, and support of customer relationship management (CRM) applications—notably Siebel CRM.

The company was founded by Thomas Siebel and Patricia House in 1993. At first known mainly for its sales force automation products, the company expanded into the broader CRM market. By the late 1990s, Siebel Systems was the dominant CRM vendor, peaking at 45% market share in 2002.

On September 12, 2005, Oracle Corporation announced it had agreed to buy Siebel Systems for $5.8 billion. "Siebel" is now a brand name owned by Oracle Corporation.

Siebel Systems is Oracle's on-premises CRM system, and Oracle's cloud applications for CRM are Oracle Advertising and Customer Experience (CX).

History

Siebel Systems, Inc. began with sales force automation software, then expanded into marketing and customer service applications, including CRM. From the time it was founded in 1993,

Thomas Siebel, Pat House

Siebel's "first experience with sales technology was in the late 1980s, when he worked for Oracle." to try his hand at a startup.

  • 2000: Revenue surpasses the $1 billion mark.
  • 2001: Siebel 7.0 (Released 2001, was the first web-based version)
  • 2002: Siebel 7.5 (Released in 2002)
  • 2004: Siebel 7.7 (Released in 2004)
  • 2005: Siebel 7.8 (Released in 2005)
  • 2006: Oracle acquires Siebel Systems.
  • 2007: Oracle Siebel 8.0 (Released in 2007)
  • 2007: Oracle Business Intelligence Enterprise Edition Plus (released 2007)
  • 2007: Oracle Business Intelligence Applications (Formerly Siebel Analytics) (released 2007)
  • 2008: Oracle Siebel 8.1 (Released in 2008)
  • 2011: Oracle Siebel 8.2 (Released in 2011)
  • Oracle Sales Cloud
  • Oracle Fusion CRM
  • Oracle CRM On Demand
  • 2015: Oracle Siebel 15.0 (Released 11 May 2015)
  • 2016: Oracle Siebel 16.0 (Released 29 Apr 2016)
  • 2017: Oracle Siebel 17.0 (Released 31 Jul 2017)
  • 2018: Oracle Siebel 18.0 (Released 23 Jan 2018)
  • 2019: Oracle Siebel 19.0 (Released 21 Jan 2019)
  • 2020: Oracle Siebel 20.0 (Released 21 Jan 2020)
  • 2021: Oracle Siebel 21.0 (Released 21 Jan 2021)
  • 2022: Oracle Siebel 22.0 (Released 21 Jan 2022)

See also

  • Oracle Advertising and Customer Experience (CX)
  • Oracle CRM

References

  • Siebel Developer’s Reference