Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.
See also
- Automatic number identification (ANI)
- Automatic call distributor
- Dialed Number Identification Service (DNIS)
- Predictive dialer
- Screen pop
- Computer-supported telecommunications applications (CSTA)
- Multi-Vendor Integration Protocol
- Specific implementations:
- CT Connect
- PhoneValet Message Center
- Telephony Application Programming Interface (TAPI)
- Telephony Server Application Programming Interface (TSAPI)
- WindowPhone
References
External links
- User Agent CSTA (uaCSTA) - TR/87 - ECMA International